Frequently Asked Questions

Everything you need to know about Houmse.

Booking & Scheduling

Click 'Book a Cleaning,' select your service, preferred date and time, and provide your details. You'll receive a confirmation within 2 hours.

Yes. Reschedule or cancel free of charge with advance notice. Late changes may incur a fee — see our cancellation policy for the timing.

We recommend booking 2–3 days in advance, but same-day or next-day bookings may be available.

Pricing & Payment

Pricing depends on the service type, property size, and any add-ons. Request a quote through our booking form for an instant estimate.

Payment is collected after the cleaning is completed. We accept all major credit cards.

Never. We believe in transparent pricing. The quote you receive is the price you pay.

Service & Quality

Yes. Every cleaner undergoes a thorough background check and is fully insured.

No. Our cleaners bring all necessary supplies and equipment. Eco-friendly products are available at no extra cost.

We offer a satisfaction guarantee. If you're not happy with the clean, we'll send someone back to re-clean — free of charge.

We serve Toronto and the Greater Toronto Area including Mississauga, Brampton, Markham, Richmond Hill, Vaughan, Scarborough, and more.

Still have questions?

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