SMS messaging policy
Houmse Inc. · Last updated September 29, 2026
How you opt in
Houmse only texts people who have asked us to. There is no purchased list and no third-party data. Consent is collected in one place:
On the final step of the booking form at houmse.com/booking, directly above the “Book My Cleaning” button. The box is never pre-ticked and the booking cannot be submitted until the customer ticks it themselves.
This is the exact wording next to that checkbox:
I agree to Houmse's Terms. No payment required upfront. I agree to receive text messages about this booking (confirmation and reminders) at the number above. Message and data rates may apply. Reply STOP to opt out.
The customer types their own mobile number on the step before, and the checkbox sits directly below it. If the box is not ticked, the booking cannot be submitted.
What we send customers
Service messages about a booking you made — never marketing, and never from a list you did not join. Message frequency depends on your bookings; a one-time cleaning is typically three messages.
Booking confirmation
Houmse: Your cleaning is booked for Oct 5, 8am-12pm at 100 Queen St W. We'll confirm your cleaner shortly. Questions? (437) 660-8901. Reply STOP to opt out.
Reminder, 24 hours before
Houmse: Your cleaning is tomorrow, Oct 5 — Morning (8am-12pm). Questions? (437) 660-8901. Reply STOP to opt out.
Reminder, about 2 hours before
Houmse: Your cleaner arrives in about 2 hours (Morning 8am-12pm). Questions? (437) 660-8901. Reply STOP to opt out.
What we send cleaners
Cleaners working with Houmse are independent contractors who give us their mobile number when they join, so we can tell them when work is available. They can stop these the same way.
New job available
Houmse: New job — Standard Cleaning, Downtown · M5V, Fri, Oct 9 Morning (8am-12pm). Take it: houmse.com/cleaner. Reply STOP to opt out.
How to stop, and how to get help
Reply STOP to any message and we stop immediately. You will get one final confirmation and nothing after that:
Houmse: You've been unsubscribed and won't receive further messages. Reply START to opt back in.
Reply HELP for help:
Houmse: You're receiving messages about your cleaning booking. For help, call (437) 660-8901 or visit houmse.com/contact. Reply STOP to opt out.
You can also call or text (437) 660-8901 or use our contact form. Message and data rates may apply.
Your number
We do not sell, rent, or share your mobile number or your SMS consent with third parties for their own marketing purposes. Your number is shared only with the provider that delivers these messages for us, and with the cleaner assigned to your booking so they can reach you about that visit. Full detail is in our Privacy Policy and our Terms.